"The Mountain Air," not "Mountain Air Trading"

This is Andy from The Mountain Air, an independent, family owned outdoor retail shop in San Luis Obispo, California.

If you purchased Salomon shoes on Amazon and have found us, you may actually be looking for a business called Mountain Air Trading. They are an entirely different business entity, registered in Nevada, and held by a variety of other businesses and individuals wholly unrelated to us. I am not aware of any customer service phone number or email for them.

We do sell Salomon products at our store in San Luis Obispo, and are an authorized dealer, but we don't sell any of them through Amazon and aren't able to provide order or customer service support for another business.

Salomon directed us to guide Mountain Air Trading's customers in this way:

Logging into your Amazon account, navigate to "Returns and Orders" in the top right corner and click on Orders. From there, find the product you are reaching out regarding and select "Get Product Support" - it should be a prominent yellow button to the right of the product. Then select "Get Product Support" again. You should arrive on landing page where you'll be able to then select "Message Now" next to "Get help from Seller", click Message Now. You should be put in direct contact with Mountain Air Trading regarding your concern. If you have any other concerns, you can also reach out to Amazon either by phone (+1-866-216-1072) or via the web (https://www.amazon.com/gp/help/customer/contact-us), let them know your order number and they will be able to assist you further.

However, our hunch is that if you're searching for "Mountain Air Trading" online, and are just trying to actually talk to a real person that may not be sufficient.

We are always here to provide support to our community and our customers, so by all means, please give us a call at 805-543-1676 during our business hours, or send us an email at customerservice@themountainair.com.